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Go to the shop#Frequently asked questions
Got questions? We've got quick answers! Explore our most frequently asked questions to find the info you need. Need more help? Contact us anytime!
How does IVELAN Cosmetics ensure a smooth DDP (Delivered Duty Paid) experience for international customers?
At IVELAN Cosmetics, we prioritize a hassle-free shopping experience for our international customers. With DDP, all duties, taxes, and shipping costs are included in the total price, making your purchase straightforward and transparent.
Which shipping carriers does IVELAN Cosmetics work with that support DDP?
We proudly partner with CJ Logistics for standard insured shipping, ensuring a seamless and transparent shipping process with a delivery time of 7-15 days.
Do you support DDP (Delivered Duty Paid) for international orders?
Absolutely! At IVELAN Cosmetics, we proudly support DDP (Delivered Duty Paid) for our international orders. This means that all duties, taxes, and shipping costs are included in the total price at checkout, ensuring a smooth and transparent shopping experience for our valued customers. Shop with confidence and enjoy your Korean beauty products without any additional charges upon delivery!
What is the estimated shipping time for orders from IVELAN Cosmetics?
We understand the excitement of receiving your beauty products promptly. At IVELAN Cosmetics, our standard shipping time is typically 7-14 days, ensuring that you can enjoy your Korean beauty products in a timely manner. You will receive a shipping confirmation with tracking details once your order is on its way.
What are the available shipping options at IVELAN Cosmetics, and how do they differ?
At IVELAN Cosmetics, we offer various shipping options. Our standard CJ Logistics Insured Shipping takes 7-15 days for €4.99 EUR, ensuring your products are delivered with care and DDP (Delivery Duty Paid). For those who prefer expedited service, we also provide a Fast Express Shipping option via DHL, UPS, or FEDEX, with a delivery time of 5-7 days. Additionally, we offer a "Skip The Line" option for CJ Logistics Insured Shipping at €4.99 EUR, prioritizing the processing of your order. Choose the option that best suits your needs for a personalized and efficient shopping experience.
How long does it take for orders to be processed and shipped?
Our team works diligently to process orders promptly. The typical processing time is 1-4 Days, and you will receive a shipping confirmation with tracking details once your order is dispatched.
What is your return policy?
We want you to be satisfied with your purchase. Please review our return policy for detailed information on returns, exchanges, and refunds.
Are your products authentic?
Yes, we source our Korean beauty products directly from reputable suppliers, ensuring that all products are authentic and of the highest quality.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
