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Easy Shopping, Hassle-Free Returns
Shipping Policy
Quick Processing: Orders ship within 1-2 business days.
Secure Shipping: Choose insured or priority dispatch for peace of mind.
Track Your Order: Receive a tracking number for easy monitoring.
Support: Lost package? Contact us at support@ivelan.com.
Refund Policy
Shop with Confidence: Refunds granted within 14 days for new and unused items.
Return Eligibility: Items must be in original packaging with all accessories.
- No returns for sale items, gift cards, or personalized products.
- Returns not accepted for sale items, gift cards, or personalized products.
- Business-to-business or wholesale purchases are not eligible for returns.
Refund Process: Allow up to 30 business days for refunds. Shipping charges non-refundable.
Return Authorization: Contact support@ivelan.com for an RMA number before returning.
Restocking Fee: 25% fee for items not in original condition.
Exchanges: Offered for identical products in same size and color.
Policy Modifications: We reserve the right to modify policy at any time. Your continued use constitutes acceptance.
Questions: Contact support@ivelan.com. Refund decisions at management's discretion.
Thank you for choosing Ivelan Cosmetics.
